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Removing live chat

by Adrian Andreias on April 4th, 2012

On April 5th 2012 we will remove the live chat support. We feel that your questions are much better answered in email and this is a much well suited support channel for our VPS hosting service.

Our support staff will continue to be available 24/7 and our target is to answer any ticket in a few minutes, our current response time being under 10 minutes. You can also reach us by phone at +40 364 566 777.

I want to remind you about our community support channels where you’ll find other customers and also our staff:

 

From → IntoVPS

4 Comments
  1. Craig Welch permalink

    Good idea. Live chat can be useful for pre-sales questions, but has never been a good tool for other than the most basic support questions. And anyone who needs really basic support should not be running a VPS.

  2. I don’t think the customers will be effected because of this move… You really have a very fast support system. Email support will take only few minutes!

  3. José permalink

    live chat was useful for fast and easy doubts… i don’t understand why the need of remove it.

  4. Asif Shehzad permalink

    Live chat is best option for quick resolve to your issues.. dont appreciate removal :-(

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